The Global Skills Matrix (GSM) ties into performance. Key Performance Indicators (KPIs) and goals for administrators are an essential factor. Every administrator will have their own journey and must feel they can attain excellence at their level, we want to encourage this. Our aim is to create a world-class administrative function which underpins the stakeholder goals and KPIs for each business.

A globally recognised framework for administrators and HR teams that, irrespective of country, makes it possible to identify levels of work for a given role and career progression opportunities to realise the potential to an organisation of an effective administrator.

I could spend all day, every day, updating my knowledge, learning from books, articles, podcasts, webinars, courses, networking events and from every day conversations. I have an abundance of resources to look up and I’m always excited to find and share new resources.